Your service is at the heart of our organisation.
The importance of customer service at Delta-Bank manifests itself after the project delivery. Our commitment continues via the Support Centre which offers a wide variety of services allowing the bank to take maximum advantage of its IS.
Delta Informatique offers the Software Maintenance and Technical Support Agreement – the most comprehensive on the market. It includes:
• Corrections of possible residual anomalies
• Delivery of new versions
• Commitment to conform to regulatory evolutions
• 24 / 7 access to the Helpdesk
• Blocking incidents addressed within 4 hours maximum
On-line support is available via a Web interface. This service also offers the possibility to follow the correction of anomalies on-line, to download evolutions and to consult the FAQ database.
 |
Versioning
Since the inception of the software, Delta-Bank has evolved enormously over the course of 10 major versions – as well as during the minor and weekly releases – and continues to adapt to meet the changing needs of our clients.
An effective versioning and product marketing strategy has been put in place for our clients in order to facilitate their access to the latest features and to follow evolving international standards.
This policy of perpetual renewal of our applications is one of the fundamental pillars of our client support. Free access to all new evolutions allows our clients to maintain a competitive edge in a continually changing banking environment.
